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Arawaza Inc. Online Privacy & Security Statement

We know that your privacy on the Internet is very important to you. That's why protecting your personal information online is of the utmost importance to Arawaza. As a result, we have prepared this Online Privacy and Security Statement to let you know about the manner in which we will collect, use, disclose and otherwise manage the personal information you entrust to us through

Your use of the Site constitutes your consent to the manner in which Arawaza will collect, use, disclose and otherwise manage your personal information, as set out below.

» Secure Browsing and Shopping

Shopping on the Site is safe. When you place orders on the Site, all of your order information, including your card number and delivery address, is transmitted through the Internet securely. We use Secure Sockets Layer (SSL) technology, which causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than the Site from capturing and viewing your personal information.

For more details about how we protect the information you provide to us online, please review our section on security below:

» Collection and Use of Personal Information

We collect personal information that you provide us when you:

  • Register with the Site;
  • Purchase products and services through the Site;
  • Enter into a contest;
  • Request communications about our products and services;
  • Respond to one of our surveys;
  • Provide us with comments or suggestions; or
  • Participate in another feature of our Site, such as a bulletin board.

In general, you can visit the Site without telling us who you are or providing us with any information. However, we collect the IP (internet protocol) addresses of all visitors to the Site and other related information such as page requests, browser type, operating system and average time spent on the Site, etc. to monitor and improve the Site.

» Shopping and Registration

Registration is a service provided by the Site during the checkout process. You do not have to register to browse our Site. When you register, you are asked for personal information such as your name, address, phone number, e-mail address, a password that you select, and your interests.

By registering, you are agreeing to share your personal information with Arawaza. The personal information you give to the Site is used to (1) ensure the proper delivery and billing of orders, (2) provide you with personalized content tailored to your particular interests, (3) continually improve the convenience and functionality of the Site for our customers, (4) provide to you, information about our products, offers and services (5) administer your participation in our contests, surveys, or other promotions offered through the Site.

» Offers

We may tailor our offers to you based on information you provide when you purchase products and services from us, from your responses to our online surveys, from your purchase history and other information that may indicate your purchasing preferences and lifestyle, as well as information available from external sources including demographic and census data.

» Contests

When you enter a contest through the Site, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in the contest. At the time you are entering the contest, you may also provide your consent to use your personal information to receive future marketing information from Arawaza.

» Gift Cards and Purchases

When you order a Gift Card or any other product or service through the Site, we will collect the following information to properly complete your order: your name, address, phone number, e-mail address, shipping information and credit card information. We will use reputable companies to verify your credit card information before billing your account. We will also share your shipping information on a confidential basis with our delivery service providers. Our delivery service providers are prohibited from using your personal information for any purpose other than what we instruct them to do with it.

» Information about others

On some of our pages, you can submit information about other people and compose personalized messages to them. For example, you can order Arawaza Gift Cards and merchandise and send them directly to someone other than yourself along with a personalized message you compose for the recipient. We consider the information you submit and the content of your personalized message to be a private communication between you and the recipient. Arawaza will not use or disclose any information you provide about someone else for any purpose other than:

1. To ship the order and confirm delivery;
2. To identify or resolve technical problems or customer service issues;
3. As required by law and to comply with a court order or other legal process;
4. To respond to claims that your personalized messages violate the rights of third parties; and
5. To protect the rights or property of Arawaza and its affiliates.

» Your Suggestions

We use your feedback, suggestions, survey information and comments solely to monitor and/or improve the use and features of the Site and our product and service offerings.

» Cookies

The Site uses a technology called "cookies. A cookie is a tiny element of data that the Site can send to your browser, which may then be stored on your hard drive so we can recognize you when you return. All pages on the Site where you are prompted to log in or that are customizable require that you accept cookies. If you have registered with the Site, these cookies (1) will let us know who you are, (2) are necessary to access your account information (stored on our computers) in order to deliver products and personalized services, and (3) will provide us and our service providers with information that we will use to personalize our Site in accordance with your preferences. You may set your Web browser to notify you when you receive a cookie. However, should you decide not to accept cookies from our Site, you will limit the functionality we can provide when you visit our Site.

» Disclosure of Personal Information

Personal Information:

Arawaza will not trade, rent or sell your personal information, without your prior consent. We may provide aggregate statistics to reputable parties about the visitors to our Site, but these statistics will not include any information that can identify you.

» Credit Card Verification

When you order products or services from the Site, we will use reputable companies to verify and validate the credit card and other information you provide before we will fill your order. We also use reputable order fulfillment companies to process and deliver your order. We have agreements with all of these companies to ensure that your personal information is protected against unauthorized access, use and disclosure. However, please note that your transaction may be cancelled if we reasonably determine that the order information you have provided to us is incorrect or fraudulent.

» Service Providers

Some of our online services, such as our online credit card billing and payment centre, may be maintained by unaffiliated companies. These companies have access to your personal information on a confidential basis only to the extent necessary to perform their functions. In no event will these companies have the right to use your personal information for any reason other than to provide you with those specific services.

» Legal

Please note that Arawaza must provide your personal information in response to a search warrant or other legally valid enquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you.

» Third party links

The Site may include links to the sites of our business partners, vendors and advertisers. We will not provide any of your personal information to these third parties without your prior consent.

Arawaza provides links to third party websites as a convenience to the user. The inclusion of any link does not imply Arawaza's endorsement of any other company, its Web sites, or its products and/or services. These linked sites have separate and independent privacy policies, which we recommend you read carefully. We have no control over such sites and therefore have no responsibility or liability for the manner in which the organizations who operate such linked sites may collect, use or disclose and otherwise treat your personal information.

» Security of Personal Information

In addition to the security mechanisms described above Arawaza also takes the following measures to protect your personal information:

» Credit Card Information

When you place orders through the Site, you will transmit your order information, including your credit card number, to our secure server. Our secure server uses Secure Sockets Layer software (SSL), which allows us to receive information that your Web browser encrypts and transmits to us. SSL encryption technology is designed to prevent the unauthorized capturing and viewing of your order information as it is transmitted across the Internet.

» Order Information

Since any order information you provide to the Site will be transmitted using a secure connection, if your Web browser cannot support this level of security, you will not be able to order products through the Site. The most recent versions of Netscape NavigatorT and Microsoft Internet Explorer® can support a secure connection and can be downloaded for free from the Netscape and Microsoft Web Site respectively.

Although no data transmission over the Internet can be guaranteed to be 100% secure, we will do our best to safeguard your personal information on our systems. While we strive to protect your personal information from unauthorized access, use or disclosure, Arawaza and its affiliates cannot ensure or warrant the security of any information you transmit to the Site.

We will maintain the strict confidentiality of all personal information collected, and will only disclose such information to employees and third party service providers who require such information for the purposes set out above. We will only keep your personal information for as long as it remains necessary or relevant for the purposes stated above or as otherwise required by law.

» How to Contact Us

We want to assure you that Arawaza is dedicated to protecting your privacy online. Please feel free to contact us at any time if:

you have any questions or comments about this Online Privacy and Security Statement,
would like to terminate your registration with our Site,
you wish to access or correct any information,
you wish to withdraw your consent for Arawaza to send you information about products and services,
you want to withdraw a previous consent to share your personal information with others.

You can contact us by calling us at 1-800-563-6785 or 1 450 477-4410, faxing us at 1 450-477-4400, or emailing us at or writing us at (be sure to include your e-mail address and phone number with your correspondence):

Arawaza Equipment Inc.
Attention: Privacy

724 Chemin des Anglais
Mascouche, Québec
J7L 3R6

Toll Free: 1 800 563 6785
Tel: 1 450 477 4410
Fax: 1 450 477 4400


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